Frequently Asked Questions:

Q: Where are you located?
A: Toronto, Ontario, Canada.
   
Q: Do you have a retail store?
A: 1337tactical is an online based business , we do not have a store front. However if you will be stopping by Toronto you are more than welcome to setup a meeting time with us.
Q: Do I need to pay duty tax when the package go in to my country?
A: Depends on your countries custom policy, usually you don't need to pay for the duty tax when the package declares value less than 80USD. We always do our best to help our customers avoid extra change.
   
Q: What happens if an item is out of stock?
A: We have new product arriving in our store every week. If something is out of stock at time of order, we will let you know immediately, as well as the date that we expect it to arrive. As a rule of thumb, most items are back in stock within a few weeks.
   
Q: Is it safe to use credit cards for online purchases?
A: Our site is equiped with the latest 128-bit encryption technology provided by Equifax. This ensures that the information you provide to us (including your credit card information) is transfered to us in a secure manner and can not be viewed by other users of the world wide web. Your personal information (like name and address) is securily stored in our database for your convenience when placing future orders, while your credit card information is deleted immediately after the order is shipped.
   
Q: I don't find the answers I need, where can I get help?
A: Contact us and we'll try our best to help you out. Click to our contact page from above.
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